Frequently Asked Questions

Everything you need to know about PURE Spa products and services.

Are PURE Spa products suitable for sensitive skin?

Yes, our entire collection is formulated with dermatologically tested, hypoallergenic ingredients. We prioritize natural extracts and avoid harsh sulfates or synthetic fragrances to ensure compatibility with even the most delicate skin types.

How long does shipping take for my order?

Standard shipping typically takes 3-5 business days within the continental US. We also offer express 2-day shipping at checkout for those who need their self-care essentials sooner.

What is your return policy for opened products?

We offer a 30-day 'Glow Guarantee.' If you are not satisfied with your purchase, you can return the product within 30 days for a full refund or store credit, even if it has been opened and tested.

Are your beauty products cruelty-free and vegan?

Absolutely. PURE Spa is committed to ethical beauty. We do not test on animals, and 100% of our product range is certified vegan and free from animal-derived ingredients.

Can I track my package once it has shipped?

Yes, once your order is processed, you will receive an email with a unique tracking number and a link to monitor your package's journey directly from our warehouse to your doorstep.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Afterpay.