Returns & Exchanges

At PURE Spa, we want you to love your self-care routine. If you are not completely satisfied with your purchase, you may return unopened and unused products within 30 days of delivery for a full refund.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal with your order number and email address to select the items you wish to send back.

• 2.
  Pack with Care

  Carefully place the items in their original packaging to ensure they are protected during transit back to our facility.

• 3.
  Ship Your Package

  Print your prepaid shipping label, attach it to the box, and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our team inspects the returned items, we will process your refund to your original payment method within 5-7 business days.